Holiday Closure Protocol
Holiday closures are managed as follows:
- Short Holiday Closures (1 Business Day):
- Notices will be sent to all locations 3 business days before the closure.
- Extended Holiday Closures (2+ Business Days):
- If the holiday closure lasts more than one business day, all locations will receive a notice at least 5 business days prior to the start of the closure.
- Emergency Contact During Holiday Closures:
- Emergency phone lines or contact methods will remain available unless explicitly stated in the holiday closure notice.
- Any exceptions to this availability will be clearly outlined in the holiday closure email.
- Maximum Duration:
- Holiday closures may not exceed 3 business days. If they do, the closure will transition to a vacation closure, and vacation closure protocols will apply.
- Proactive Communication: We will make every effort to proactively inform all clients of holiday closures, ensuring clarity on timelines and available services.
Vacation Closure
A vacation closure refers to a non-holiday closure or a holiday closure that exceeds three business days. The following policies apply:
- Notification Timeline: A vacation closure notice will be sent at least 10 business days before the vacation start date.
- Public Notice: All vacation closures will be announced on our designated social media platforms (Instagram and Facebook).
- Emergency Contact During Closure:
- During vacation closures, there will be no direct emergency line service. Messages can be left, but responses may take until the vacation closure end date.
- Any issues resulting from delayed contact during vacation closures are not the liability of our clients.
- Backup Communication Plan: We will strive to maintain a backup communication plan in place to address urgent inquiries, ensuring key contacts are informed if unforeseen circumstances arise.
Emergency Closure Notice
In the event of an emergency—whether it is a global or local emergency that is life-threatening—the following protocols will be followed:
- Public Notice: Notifications will be posted on our designated public emergency communication platforms, which include Instagram and Facebook.
- Location Notification: All affected locations will be notified by email, with the reason for the emergency provided.
- Priority: If the emergency occurs within a business location, our primary focus will be public notification, followed by notifying the affected locations. We will do our best to address both promptly.
- Coordination with Authorities: We will do our best to stay in contact with law enforcement and emergency communication channels to provide accurate and timely updates to the public.
- Ongoing Updates: Updates will be shared as more information becomes available to ensure transparency and clarity for all clients.